Milwaukee Surgical Specialists Franklin Wisconsin

Billing Questions

Please direct all billing questions and concerns to:

Milwaukee Surgical Specialists S.C.
Billing/Remit Address
BOX 88417
Milwaukee, WI 53288-0417
Billing Office: 414 359 5650
Billing Fax: 877 712 7767

Patient Refunds

Refunds will be issued within 30 days of reconciling the account balance if it is determined that a refund is owed to the patient.

Overpayment

Payers are given 30 days to retract an overpayment at which time the account will be reviewed and if it’s determined that an overpayment was made a refund check will be issued.

Payment Plans

Arrangements can be made for balances over $300 that have been transferred to patient responsibility. Patients are expected to pay half up front and the remaining is expected to be paid off in two equal monthly payments. Patient balances between $300-$500 may be paid off within a six month period and anything over $500 will be considered on a case-by-case basis.

Self Pay

Patients will receive one automated phone call prior to their first statement being sent; this is an opportunity to call our offices and provide insurance information, set up payment plans or pay their account in full.

Credit Cards

Payments are only accepted at the physician’s office.

Statements and Final Notices

These are mailed every 30 days. Patients will receive one final notice and then their account will be reviewed for collection. Past due patients can expect an automated phone call reminding them that the balance is due.

Liability Cases

It is the patient’s responsibility to ensure that we have the correct billing information. The patient is also responsible and subject to the entire billing cycle (two statements, one final notice and then sent for collection review).

Worker’s Compensation

It is the patient’s responsibility to provide accurate information for the purposes of billing the claim. Should the WC carrier deny the claim for a non-clinical reason then the balance is transferred to patient responsibility and subject to the entire billing cycle and collection activities.

Minor Patients

It is the accompanying adult’s responsibility for payment of all services rendered to minor patients.